Refund Policy

Last updated 3 November 2026. Castpace is run by Chetan Dhalia. Our order process is run by our online reseller Paddle.com, who is the merchant of record for all our orders and issues refunds.

Refunds within 14 days

If you are not happy with a paid plan, you can ask for a full refund within 14 days of any payment, whether it is your first payment or a monthly renewal. You do not need to give a reason.

How to ask

Find your order at paddle.net with the email you paid with and request a refund there, or write to chtndhalia@gmail.com from that email. The money goes back to the card or account you paid with.

What happens to your plan

When a payment is refunded, that plan ends and your workspace moves to Free. Limits apply to new work, so nothing you already have is removed.

Cancelling instead

You can cancel at any time under Plan and billing. Your plan then continues until the end of the period you paid for, and no further payments are taken.

After 14 days

We still refund a later payment if Castpace did not work as described, or if the law where you live gives you that right. Nothing here limits Paddle's buyer terms or your rights under consumer law.